Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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LLRobinett
Level 7

Re: Can't load Prime...bounces back to main menu

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Prime loads now, but I'm unable to Exit it.

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dhsieh
Level 8

Re: Can't load Prime...bounces back to main menu

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Same here. Although the Prime Video plays, I can't "Exit" out the App.

sksinohio
Level 7

Re: Can't load Prime...bounces back to main menu

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Fixed

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KitKat916
Level 7

Re: cannot load prime, it returns me to the home screen

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Yes, mine works on roku too now. Thanks!!

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PleaseHelp1
Level 8

Re: cannot load prime, it returns me to the home screen

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Mine work too.  Thank you !!!

Moonkinette
Level 7

Re: Unable to log in to Amazon Prime channel

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Mine's working again, too! I hope everyone else's works, as well!

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neverender158
Level 7

Re: Can't load Prime...bounces back to main menu

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Here is how to fix it.

Go to the Prime Video website and click on the gear Icon on the far right and choose settings

Under Accounts & Settings click on Your Devices

Deregister your Roku device

Relaunch the Prime video on your Roku device.

You will be prompted to login and given a code to enter at amazon.com/mytv

This should resolve the issue.

I have read that this might have to do with Prime Video implementing profiles.

dhsieh
Level 8

Re: Can't load Prime...bounces back to main menu

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What is "fixed"? Playing Prime videos or "Exit" Prime App?

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mlancer
Level 7

Re: Can't load Prime...bounces back to main menu

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I followed your directions & now  can open Prime, TY... but now can’t exit. Jees! Too much time spent on this.

 

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Bobby_t
Level 7

Re: Can't load Prime...bounces back to main menu

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It worked. Thank yoou

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