Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Lynda5280
Level 7

Re: Amazon Prime won't open - keeps bouncing to homepage

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I am having the same problem on 2 Roku devices, it was working fine yesterday. Prime works fine on my mobile devices. I’ve followed all troubleshooting steps, all other apps on Roku work just fine. It is frustrating paying for a service which is not working as it is intended to. Come on Roku and or Amazon, fix it or at least acknowledge that this is an issue and that you are working on it.

rbl1972
Level 8

Re: cannot load prime, it returns me to the home screen

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Prime is working now

Kelldoll617
Level 7

Re: PRIME video app

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Looks like mine is working. I just had to register the tv again with the code and sign in

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Womacks
Level 7

Re: PRIME video app

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Have deleted, restarted, and reinstalled the app. It will not load just returns to home screen like everyone else.

Model number 3900RW

Serial number YG004C284948

Device id C43954284948

OS 9.3.0

Channel Version 11.4

 

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FBHerrmann
Level 7

Re: PRIME video app

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Mine just started working as the Amazon Prime customer service answered my call. She did say that Amazon was having some IT issues. 

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PleaseHelp1
Level 8

Re: cannot load prime, it returns me to the home screen

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Same issue on Roku Express+   cannot load prime, it returns me to the home screen

However, works fine on Roku Premier

 

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Sbagrooven
Level 7

Re: Can't load Prime...bounces back to main menu

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3 serried S321/S323/s325 /s327

 

tv just arrived today 

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DadBeastLarg0
Level 7

Re: Can't load Prime...bounces back to main menu

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Echo that here : Roku TVs working fine, but Roku stand alone prime goes to home screen. 

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sksinohio
Level 7

Re: Amazon Prime won't open - keeps bouncing to homepage

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Just spoke to Amazon. They say it's on Roku's end.

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bdocr
Level 7

Re: Can't load Prime...bounces back to main menu

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Mine is working now

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