Channel Issues & Questions

[Lynda5280]

I am having the same problem on 2 Roku devices, it was working fine yesterday. Prime works fine on my mobile devices. I’ve followed all troubleshooting steps, all other apps on Roku work just fine. It is frustrating paying for a service which is not working as it is intended to. Come on Roku and or Amazon, fix it or at least acknowledge that this is an issue and that you are working on it.

[rbl1972]

Prime is working now

[Kelldoll617]

Looks like mine is working. I just had to register the tv again with the code and sign in

[Womacks]

Have deleted, restarted, and reinstalled the app. It will not load just returns to home screen like everyone else.

Model number 3900RW

Serial number YG004C284948

Device id C43954284948

OS 9.3.0

Channel Version 11.4

[FBHerrmann]

Mine just started working as the Amazon Prime customer service answered my call. She did say that Amazon was having some IT issues. 

[PleaseHelp1]

Same issue on Roku Express+   cannot load prime, it returns me to the home screen

However, works fine on Roku Premier

[Sbagrooven]

3 serried S321/S323/s325 /s327

tv just arrived today 

[DadBeastLarg0]

Echo that here : Roku TVs working fine, but Roku stand alone prime goes to home screen. 

[sksinohio]

Just spoke to Amazon. They say it's on Roku's end.

[bdocr]

Mine is working now