Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Can’t get certain HGTV episodes

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All of a sudden, like this morning, I select HGTV and when I get to a certain show and click on it and it brings up episodes there are RED keys on some episodes and you can’t watch them. It says something like “this episode can be seen”. Oh heck, cNt remember what it said but couldn’t wAtch and those episode had a RED key on the screen. Anybody else have this problem?

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Roku Employee
Roku Employee

Re: Can’t get certain HGTV episodes

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@zetuskid 

Thanks for the inquiry.

Usually a key on an episode means that you will need sign in with your cable or TV subscription to watch the content.

Have you signed into the HGTV channel with your TV subscription?

For more information about that channel's functionality and authentication, you'll want to contact HGTV support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach HGTV support here: https://hgtv.custhelp.com/app/ask

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Can’t get certain HGTV episodes

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@zetuskid 

Thanks for the inquiry.

Usually a key on an episode means that you will need sign in with your cable or TV subscription to watch the content.

Have you signed into the HGTV channel with your TV subscription?

For more information about that channel's functionality and authentication, you'll want to contact HGTV support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach HGTV support here: https://hgtv.custhelp.com/app/ask

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: Can’t get certain HGTV episodes

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I Pay for  ATT U-VERSE , U300 package with 4 premium /movie channels. I get all the movies. On the  HGTV, Travel, Food Network and TLC channels, which I`m signed into, about 70% of the shows on these channels are "Red Keyed" ATT support couldn`t help. Hopefully you can.

Thanks,

Jim

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Roku Employee
Roku Employee

Re: Can’t get certain HGTV episodes

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@DrGumbo 

Thanks for the note.

For more information about that channel's functionality, you'll want to contact HGTV support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach HGTV support here: https://hgtv.custhelp.com/app/ask


Thanks,
Danny

Danny R.
Roku Forum Moderator
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