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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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RodolfoHere2020
Level 7
‎12-30-2020 03:49 PM

Can't find prime video anywhere in my new roku premiere

Hello I cannot find prime video in my New Roku premire. I have no problem with my prime account I watch it from any device but i couldnt find in my new Roku premiere.

Just buy this for watch Prime video, plz can someone help me.

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Strega
Level 15
‎12-30-2020 04:01 PM

Re: Can't find prime video anywhere in my new roku premiere

Can you add it here?

https://channelstore.roku.com/details/afbca04cc0e1c93a2ea8f3382b56172c/prime-video

 

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makaiguy
Community Streaming Expert
‎12-31-2020 08:50 AM

Re: Can't find prime video anywhere in my new roku premiere

I'm wondering if this is a regional conflict.

Where are you located?

Is your Roku account located in the same region?

Are you now, or were  you when setting up  your Roku account, using a VPN that masked your actual location?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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