Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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alemol10
Level 7

Can’t find Hulu in usa new roku!

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I just bought roku to stream hulu on my tv. I currently live in miami. Why can’t I find the channel to download on my settings? 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Can’t find Hulu in usa new roku!

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Hello @alemol10

Thanks for reaching out here in the Community!

If you are using a Roku account that wasn't originated in the region in which you are using your device, you may encounter issues within a channel. i.e. If you are using a device linked to a different location, in the US or another region.

To resolve your issue, we would recommend creating a new Roku account. Since you're in the US, the account's region will automatically be set in the US as well. If you don't have any extra email address and you want to use the same email you are using at the moment, you can deactivate your existing Roku account then create a new one using the same credentials.

If you need help with the suggestions above, you can visit these links:

Let us know if this works for you!


All the best,
Kariza

Kariza D.
Roku Forum Moderator

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RokuKariza-D
Roku Employee
Roku Employee

Re: Can’t find Hulu in usa new roku!

Jump to solution

Hello @alemol10

Thanks for reaching out here in the Community!

If you are using a Roku account that wasn't originated in the region in which you are using your device, you may encounter issues within a channel. i.e. If you are using a device linked to a different location, in the US or another region.

To resolve your issue, we would recommend creating a new Roku account. Since you're in the US, the account's region will automatically be set in the US as well. If you don't have any extra email address and you want to use the same email you are using at the moment, you can deactivate your existing Roku account then create a new one using the same credentials.

If you need help with the suggestions above, you can visit these links:

Let us know if this works for you!


All the best,
Kariza

Kariza D.
Roku Forum Moderator

View solution in original post

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