Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
That's nothing like what I see. Well, except Netflix near the top. For me, Plex is way down (#18), HappyKids is 20, The Movie Channel is 314, and I couldn't find Teleamazonas, though Teleamazonas Ecuador did show during a search.
That make me wonder if Roku is thinking you aren't in the U.S. for some reason. Did you or anyone use a "secret screen" to change any settings on the device?
Shooting in the dark here, as this is really unusual.
Is this your first Roku ever? Did you set up your Roku account brand new recently? Were you in the US when you set it up? Were you using a VPN when you set it up? Was this an older Roku account you recently reactivated? I'm trying to find any legit reason for your Roku account to be tied to anything outside the US.
Failing that, I'm going to suggest taking it back to whatever store you got it from and getting a different device.
FWIW, the Express 4K+ (3941) is a far superior device to the Express (3930) and is on sale. It's still $5 more, but a vastly superior device. Just a thought, since it may be something wrong with the device you bought, and replacing it may be in order.
DBDukes Roku Community Streaming Expert Note: I am not a Roku employee.
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