Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Can’t find BBC iplayer in channel search

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Hello,
I live in the UK and have just set up my new Roku Express but when I search for UK channels like BBC iplayer or ITV hub it says ‘no channel search results’. There are lots of other channels available to me but not the ones that I want.
Any ideas? Thanks
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1 Solution

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Level 19

Re: Can’t find BBC iplayer in channel search

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Hi there! 

Thanks for the note. It sounds like you may have created a Roku account that isn't located in the UK region. If a channel isn't appearing in Search, it may indicate that your device is linked to an account that was created in a different region (i.e. parts of Ireland, etc.) where that channel may not be offered by the channel provider. You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address' reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue, then create a new Roku account in the correct region. We'd also recommend reaching out to the channel provider directly for more help and information regarding the availability of their service on the Roku platform in your area. They can also assist with any login or troubleshooting questions that you may have. 

 

Thanks,

Tanner

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5 Replies
Highlighted
Level 19

Re: Can’t find BBC iplayer in channel search

Jump to solution

Hi there! 

Thanks for the note. It sounds like you may have created a Roku account that isn't located in the UK region. If a channel isn't appearing in Search, it may indicate that your device is linked to an account that was created in a different region (i.e. parts of Ireland, etc.) where that channel may not be offered by the channel provider. You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address' reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue, then create a new Roku account in the correct region. We'd also recommend reaching out to the channel provider directly for more help and information regarding the availability of their service on the Roku platform in your area. They can also assist with any login or troubleshooting questions that you may have. 

 

Thanks,

Tanner

View solution in original post

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Level 7

Re: Can’t find BBC iplayer in channel search

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I have the exact same issue

  • Your Public IPv4 is: (removed)
  • Your IPv6 is: Not Detected
  • Location: Bristol, ENG GB 
  • ISP: TalkTalk Communications Limited

No UK catchup channels appear. No Channel 4, No ITV No Channel 5

Trying to set this up on behalf of my inlaws who don't want subscription channels, just catchup TV.

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Level 7

Re: Can’t find BBC iplayer in channel search

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I ended up returning it and buying the steaming stick + as I have friends who have this one so knew it would work however it did the exact same thing. I deleted my log in as thought perhaps that had something to do with it and made a new account making sure I included my billing details so it knew I was in the UK and it worked! I had to do a factory reset on the box but when I set up with the new log in it worked fine! Hope that helps
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Level 7

Re: Can’t find BBC iplayer in channel search

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I'm having the same issues too seems to be all American channels when I'm in the uk and wanted it for catch up tv, I didnt enter any bank details though when I set up do u think this is the issue, I'm tempted to send it back ???

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Level 7

Re: Can’t find BBC iplayer in channel search

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Reset it and put your bank details in. Should work then. 

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