Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

Can't download the latest version of the PTZtv One app

Jump to solution

For years I have used the PTZtv app which was free.  Recently the app developer did away with that app implemented a new app called PTZtv One which is no longer free.   When I download the new PTZtv One app, it says it is downloading the new PTZtv One app. However,  when I open the app, it is the old PTZtv app which does not work and according to the developer, does not even exist anymore.  The developer told me they cannot help and they have no idea why it keeps downloading the old app rather than the new app.

0 Kudos
1 Solution

Accepted Solutions
Highlighted
Level 16

Re: Can't download the latest version of the PTZtv One app

Jump to solution

Yep, that's pretty old and no longer receiving updates.  Sorry.

View solution in original post

3 Replies
Highlighted
Level 16

Re: Can't download the latest version of the PTZtv One app

Jump to solution

What's the model number of your Roku from Settings->System->About.  Some of the older models are no longer supported.

0 Kudos
Highlighted
Level 7

Re: Can't download the latest version of the PTZtv One app

Jump to solution

3050X-Roku 2 XD

0 Kudos
Highlighted
Level 16

Re: Can't download the latest version of the PTZtv One app

Jump to solution

Yep, that's pretty old and no longer receiving updates.  Sorry.

View solution in original post