Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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everybirdy91
Level 7

Can't cancel hulu subscription

I signed up for hulu thru roku and because of that I am not able to cancel it. I have no way of accessing it either. Being charged for a service I don't want. Only way to not be charged is to remove my billing info

7 REPLIES 7\
DBDukes
Community Streaming Expert

Re: Can't cancel hulu subscription

@everybirdy91 

Did you do the following?

Go to https://my.roku.com/

Log in

Click Manage your subscriptions

Locate the subscription in the listing and cancel from there.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

RokuKariza-D
Roku Employee
Roku Employee

Re: Can't cancel hulu subscription

Hi @everybirdy91

Thanks for posting here in the Community!

Please be advised that Roku only collects your payment for your Hulu subscription. Cancelling or managing your Hulu membership must be done directly to Hulu. 

You can contact their support team here to get help: https://help.hulu.com/s/article/how-to-contact-Hulu

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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heresolong
Level 7

Re: Can't cancel hulu subscription

For the record, this is garbage.  You allow us to subscribe through Roku, then tell us we have to cancel through Hulu.  Go to Hulu's web page and it informs us that we don't have an account because we never went to Hulu for anything.  There is no option on their page to create an account, just to start a free trial.  If you are going to allow people to sign up through you, maybe you should have a method for allowing people to cancel through you.  Talk to Hulu, make it  happen.  

Signed,

Unhappy customer who has now been on the internet for over a half hour trying to figure out how to cancel the payment which means it has cost me over $25 of lost income to cancel a $14 per month subscription.

 

Update: I went back to hulu.com, told it I had lost my password, and it sent me an email.  However, I did the same thing yesterday morning and it told me there was no account associated with that email.  Typed it in four times yesterday trying to get it to work.  Today it worked.  My comment above still stands.  I shouldn't be signing up through you and then have to go elsewhere to cancel.   I certainly won't be using my Roku to purchase anything else so you've lost whatever you might have made in the future on that deal.

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HDMIGuy
Level 13

Re: Can't cancel hulu subscription

I have had both Roku and Hulu and have never had an issue with either on login.  I find it rather surprising that you entered the exact same email one day later and it worked.  Hulu is also extremely easy to contact by phone and talk to a representative.   Phone number for Hulu is 1 (888) 265-6650

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butchphillimean
Level 7

Re: Can't cancel hulu subscription

I want to cancel hulu, I don't understand why it is so difficult. Please help.

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butchphillimean
Level 7

Re: Can't cancel hulu subscription

I went through all that has been suggested but it's not clear to me. 

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DBDukes
Community Streaming Expert

Re: Can't cancel hulu subscription

@butchphillimean 

Go to https://my.roku.com/

Log in

Click Manage your subscriptions

Locate the subscription in the listing, and cancel from there.

What's not clear? Where is the process breaking down?

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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