Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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everybirdy91
Level 7

Can't cancel hulu subscription

I signed up for hulu thru roku and because of that I am not able to cancel it. I have no way of accessing it either. Being charged for a service I don't want. Only way to not be charged is to remove my billing info

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2 REPLIES 2\
DBDukes
Community Streaming Expert

Re: Can't cancel hulu subscription

@everybirdy91 

Did you do the following?

Go to https://my.roku.com/

Log in

Click Manage your subscriptions

Locate the subscription in the listing and cancel from there.

DBDukes
http://www.dbdukes.com/
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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RokuKariza-D
Roku Employee
Roku Employee

Re: Can't cancel hulu subscription

Hi @everybirdy91

Thanks for posting here in the Community!

Please be advised that Roku only collects your payment for your Hulu subscription. Cancelling or managing your Hulu membership must be done directly to Hulu. 

You can contact their support team here to get help: https://help.hulu.com/s/article/how-to-contact-Hulu

All the best,
Kariza

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