Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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MCoughlin
Level 7

Can't authenticate NESN App on Roku account. Live in New England!

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When I try to authenticate the NESN App (free) via my Roku account it tells me that "the channel code provided is associated with a channel not available in your region." I live in CT (not Fairfield county) and my area is in the NESN channel region.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Can't authenticate NESN App on Roku account. Live in New England!

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@MCoughlin 

Thanks for the post.

For more information about that channel's authentication and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Can't authenticate NESN App on Roku account. Live in New England!

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@MCoughlin 

Thanks for the post.

For more information about that channel's authentication and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Mainezman
Level 7

Re: Can't authenticate NESN App on Roku account. Live in New England!

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Danny - the  NESN authenticate drops out and XFINITY is not the problem. The problem is hand-shaking Roku with NESN. Too easy to pass off to the other guy … no? 

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TrooperDada326
Level 12

Re: Can't authenticate NESN App on Roku account. Live in New England!

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@Mainezman  this thread is 2 years old by the way. Roku does not make the NESN channel. NESN makes the NESN channel for Roku. Just like Apple does not make the Facebook app for iPhones. Meta does. NESN is not free and you have to login using your TV provider credentials. 

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