Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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MCoughlin
Level 7

Can't authenticate NESN App on Roku account. Live in New England!

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When I try to authenticate the NESN App (free) via my Roku account it tells me that "the channel code provided is associated with a channel not available in your region." I live in CT (not Fairfield county) and my area is in the NESN channel region.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Can't authenticate NESN App on Roku account. Live in New England!

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@MCoughlin 

Thanks for the post.

For more information about that channel's authentication and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Can't authenticate NESN App on Roku account. Live in New England!

Jump to solution

@MCoughlin 

Thanks for the post.

For more information about that channel's authentication and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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