Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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rokewl
Level 7

Can't add channels through Roku website

Is anyone else having trouble adding channels through the roku website?  

I wasn't able to add TLC or Discovery through the website.  I can however add both by searching and adding them on the roku.

Another example -- I just went to the add Food Channel link on the roku website.  I clicked Add Channel, and it changed to INSTALLED.  It is NOT installed!  I restarted the system on roku, it is still not there.  Now when I go back to the add Food Channel link, the "+Add Channel" link is back, not "Installed."

But this is a greater problem for private channels that can't even be found via channel search on roku, e.g.  PORNHUB !!!

Anyone else having this problem?

Any idea what my problem might be?

Do I have too many channels installed already to add more thru the website?

I have a Roku3 model 4200X and 46 channels.

Please someone, HELP!!!
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9 Replies
trekkeriii
Level 10

Re: Can't add channels through Roku website

"rokewl" wrote:
But this is a greater problem for private channels that can't even be found via channel search on roku, e.g.  PORNHUB !!!

Are you in the USA? Using a VPN?
http://trekkeriii.com/Roku_PHP_list.php
Router - ASUS RT-AC68U
ISP - TWC - 50 Mbps/5 Mbps
Net+ Cert
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rokewl
Level 7

Re: Can't add channels through Roku website

"trekkeriii" wrote:
"rokewl" wrote:
But this is a greater problem for private channels that can't even be found via channel search on roku, e.g.  PORNHUB !!!

Are you in the USA? Using a VPN?

USA.  Regular cable broadband hookup.
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rokewl
Level 7

Re: Can't add channels through Roku website

ok, I've got an update.  I can't add any private channels, at all, porn or not.

https://my.roku.com/account/add  is the link given to add channel codes.  It just redirects to the roku front page for me.
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renojim
Level 8

Re: Can't add channels through Roku website

It works for me. Are you logged in to your account? Did you get through the Capcha?
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rokewl
Level 7

Re: Can't add channels through Roku website

I am logged on to my account as far as I can tell.  Don't see any captchas..
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trekkeriii
Level 10

Re: Can't add channels through Roku website

Actually, I found that I had to log off and back in the other day when trying to add a Private Channel. Try that.
http://trekkeriii.com/Roku_PHP_list.php
Router - ASUS RT-AC68U
ISP - TWC - 50 Mbps/5 Mbps
Net+ Cert
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Basil
Level 10

Re: Can't add channels through Roku website

"rokewl" wrote:
I am logged on to my account as far as I can tell.  Don't see any captchas..

"renojim" wrote:
It works for me.  Are you logged in to your account?  Did you get through the Capcha?

Seconding that it works for me.

Try going to https://my.roku.com/account/add

That should take you to the Add Channel page, with a form to enter the channel code.

At least, that's what I'm experiencing.
Basil
https://www.basilsblog.com/
Roku Ultra (4660)
Apple TV (5th gen), TiVo

Previous:
Roku boxes from every generation.
Apple TV (2nd, 3rd, 4th gen)
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rokewl
Level 7

Re: Can't add channels through Roku website

Log off and on the roku account?  Okay, I guess I could try.


--------

Another update -- I went to https://my.roku.com/account/add on my phone -- separate ISP, never logged on to roku via my phone.  Instead of redirecting to the main roku page, I got PAGE NOT FOUND message from Roku.
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rokewl
Level 7

Re: Can't add channels through Roku website

OKAY, first off, I noticed the Roku had added the Food Channel I tried to add thru the website much earlier.

Then we get to this... 
Basil:
"rokewl" wrote:
I am logged on to my account as far as I can tell.  Don't see any captchas..

"renojim" wrote:
It works for me.  Are you logged in to your account?  Did you get through the Capcha?

Seconding that it works for me.

Try going to https://my.roku.com/account/add

That should take you to the Add Channel page, with a form to enter the channel code.

At least, that's what I'm experiencing.
------------------------------------------------------------------
This actually worked once I logged off and went to the main "My Roku" account page.  I entered to code "PORNHUB" and got the message that this is a private channel and roku isn't responible,, blah blah blah.  Then iit wen through and said, "CHANNEL ADDED!"
I had to restart the Roku twice for it to come up.
Now, I have spearate issues with the Pornhub channel, but I will save that for another thread.
.
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