Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Can't add channels after recent software update - Roku 3

I received an email about a Roku software update last week and when I went to use my Roku3 all of my channels had been erased and my device was no longer connected to my home network.  I completed the setup again but when it came time to add channels it wouldn't let me add any.  I though it could be a memory issue so I bought a micro SD card but I still get the same message, "Channel install failed.  Could not add Netflix".  Any suggestions?


0 Kudos
1 Reply
Level 21

Re: Can't add channels after recent software update - Roku 3

Did you already perform a factory reset?  It's not clear what you mean by "completed the setup".  Was that just the network connection or the full setup where you link to your Roku account?

0 Kudos