Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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hernancasillas
Level 7

Can't add channel with code

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Hello, I am trying to add a third party channel, I type the code and it shows the channel I want to add, then the warning pops up and when I click "Yes, add channel" it doesn't do anything, then I click it again and the website redirects me to https://my.roku.com/404 and the channel is never added to my devices. I have tried with more channels but it keeps happening.

I appreciate any help given.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Can't add channel with code

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@hernancasillas

Thanks for the inquiry.

Channels such as this are non-certified and are not supported by Roku as they do not go through the channel certification process, and do not appear in our channel store.  

If you need assistance with a private channel, you will need to reach out to the channel publisher directly for more information and assistance. 


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Can't add channel with code

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@hernancasillas

Thanks for the inquiry.

Channels such as this are non-certified and are not supported by Roku as they do not go through the channel certification process, and do not appear in our channel store.  

If you need assistance with a private channel, you will need to reach out to the channel publisher directly for more information and assistance. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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mrgshankar
Level 7

Re: Can't add channel with code

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I do have same issue, I purchased a channel and they gave code to add. I was able to add successfully but newly added channel IPTVTL is not available either on my ROKU or on device. 

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renojim
Community Streaming Expert

Re: Can't add channel with code

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@mrgshankar, if you added a channel via a code it was almost certainly a private channel.  They've all been removed.  You can bet having "IPTV" in the channel name had a lot to do with it as most, if not all, IPTV "services" are merely an avenue for pirated content.

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Moody2002
Level 8

Re: Can't add channel with code

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The website my roku account add channel with a code never works they tell you to go to roku website my account add channel but it never works 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Can't add channel with code

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Hi @Moody2002

I hope you're doing well.

Could you tell us more about the issue you're experiencing? By any chance, are you trying to add a non-certified or private channel to your Roku account or device? Please let us know. We'd like to know more about how we can help.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Moody2002
Level 8

Re: Can't add channel with code

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I go to my roku account to add channel with a code but it never works. I put the con in but it keeps taking me back to add code

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DBDukes
Community Streaming Expert

Re: Can't add channel with code

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@Moody2002 

There are a few things going on about which you may not be aware.

First, with Roku enforcing limits on beta apps (formerly known as Private Channels and Non-Certified Channels/apps), only a few people can enter a specific code and use it. There is no free for all adding of non-certified apps.

So, if you entered a code, and it didn't take it, then one of these things are likely the cause:

  • The number of beta testers for that app and code have been reached.
  • The app code has expired because the 120-day life limit has been reached.
  • You previously added an app that violated Roku's rules, usually pirate services.

Of course, there could be server issues. But if you just found some code on the Internet somewhere and are trying to enter it, that won't fly anymore, since Roku started enforcing the limits.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

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Moody2002
Level 8

Re: Can't add channel with code

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The website my roku account add channel with a code never works i dont understand how you can say its the channel its self when it's the website **bleep** thing never works

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DBDukes
Community Streaming Expert

Re: Can't add channel with code

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@Moody2002 

You're overlooking a key bit of data.

You cannot simply get a code for a non-certified app and expect it to work. Roku had a process that many developers used as an unofficial app store. Roku cracked down and started enforcing limits.

The Website does work for adding apps -- I've used it recently -- but each app has a limited number of users. It is for beta testing of apps only. You are trying to use it as an unoffical app store. Roku stopped letting developers do that. Each app must go through the certification process.

Are you a beta tester for the app? If so, then yes, it should work. If you are not a beta tester for the app, then it probably won't work.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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