Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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pk5
Level 7

Can't add a channel for a survey I that was emailed

I am participating in a Roku survey and I was send some instructions on adding a channel with a code so I can complete the survey. When I try to add the channel through the "Add Channel" feature, I enter the code that was provided to me and all it does is refresh the CAPTCHA. Is anyone else having this issue?

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StreamerUser
Level 20

Re: Can't add a channel for a survey I that was emailed

Yes, I've encountered that (looping reCAPTCHA) issue on numerous code-requiring apps, though not on many others.

However, are you sure its an official Roku survey that is providing a link to a private/developer app with a code?

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pk5
Level 7

Re: Can't add a channel for a survey I that was emailed

I don't think it is an official Roku survey.

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StreamerUser
Level 20

Re: Can't add a channel for a survey I that was emailed

I would be wary about installing an unknown (unnamed) app on your Roku in order to complete an unofficial (unnamed source) "Roku Survey" - specifically, I wouldnt do it.

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