Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Can't add Prime Video channel to Roku Ultra in Mexico

I have a Roku Ultra in Mexico. I can't find the Prime Video channel using the Roku itself or the android Roku app. I could find it in the Roku website > Channel store, so I clicked on the add channel button. Said button is now grayed out, but I still don't see the channel in my Roku. I've restarted twice and still nothing.

Any suggestions? Is there a place where I can open a ticket for this?

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1 Reply
Roku Employee
Roku Employee

Re: Can't add Prime Video channel to Roku Ultra in Mexico

Hi @yoyomx,

Thanks for reaching out about Amazon prime videos unable to download in your Roku Ultra.

Please be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. 
For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region.


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