Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Can’t add Netflix

We recently lost power and our onn tv reset. Now it can’t add Netflix, but can add all the other channels. I’ve tried the factory reset and other options. It worked great before and has no other issues

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Level 10

Re: Can’t add Netflix

Can you add it from the Channel store online after login to your Dashboard.

or if you have the Netflix button on your remote, can you press that and see what happens?

Otherwise I would do manual update...Settings...System...System Update...Check Now (press button)

Do a System Restart... Settings...System..Power...System Restart

Then see if you can install Netflix.

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