Channels & viewing

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Ned1
Newbie

Can't add Disney+ or Roku Channels after abroad.

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I purchased a Roku Express 4k+ when travelling to visit family in Europe.  The initial setup was done there.  When I returned to the US and tried to use it, some channels like Disney+ and RokuTV are not available anymore in the Channel Store.  How can I get them working again?

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renojim
Community Streaming Expert

Re: Can't add Disney+ or Roku Channels after abroad.

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Now that you're in the US, you have to create a new Roku account, factory reset your Roku device, and link it to the new account.  If you have any purchases/subscriptions through Roku you'll lose them.  You should cancel any subscriptions you have through Roku on the old account.

There's no way to switch a foreign Roku account to a US account.

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renojim
Community Streaming Expert

Re: Can't add Disney+ or Roku Channels after abroad.

Jump to solution

Now that you're in the US, you have to create a new Roku account, factory reset your Roku device, and link it to the new account.  If you have any purchases/subscriptions through Roku you'll lose them.  You should cancel any subscriptions you have through Roku on the old account.

There's no way to switch a foreign Roku account to a US account.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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emrahcan
Newbie

Re: Can't add Disney+ or Roku Channels after abroad.

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Turkey Disney is supported. You can see the link. We watch Apple tv, Xbox etc.. Can't watch Roku Exp.4K+

 

https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=ca0390371ba14cdcb8651f861a4bcbc4

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renojim
Community Streaming Expert

Re: Can't add Disney+ or Roku Channels after abroad.

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@emrahcan, as has been stated many, many times, it doesn't matter if a service is available in your region.  If Roku doesn't officially support your region then most providers won't allow their service on the Roku platform.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.