Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I have a 4K Roku Streaming Stick+ (model: 3810MX) and can't see the Disney+ channel to add it from the device or from the web. I'm in Argentina where the service is enabled and I have an account that works fine on Google TV, Samsung SmartTV and PS.
Disney controls the countries where their channel can be installed on Roku devices. Even if Disney+ is available in your country, that doesn't mean that Disney has made it available in the Roku channel store there. Roku has no control over that. Only Disney can make their channel available in your country, so they are the ones you have to contact. Don't let their customer service tell you it's available, as they are simply reading a script that says the service is available there. They have to make it available on Roku devices, and only they can do it.
Dan Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
It is up to the app developer to determine where the apps are available. Usually, in areas where Roku is supported, such as Argentina, if a service is available on other platforms, it's normally available on Roku.
There are places where it wouldn't be, but those are normally regions where Roku isn't supported. Your country is supported, though.
Just ruling out one possible cause: Are you using a VPN?
DBDukes https://www.dbdukes.com/Roku Ultra (4660) Roku Streambar (9102) Roku Streaming Stick+ (3810)
It sounds like you may have created a Roku account that isn't located in your current region. If channels in your region are not available, it may indicate that your device is linked to an account that was created in a different region where that channel may not be offered by the channel provider. You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address's reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue.
We would recommend creating a new Roku account in your region. For more information about how to create a new account, visit our Support page here: How do I create a Roku® account? Once your new account is set up, try to perform a factory reset on your device and link it to your new account. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?
Otherwise, please reach out to our accounts team directly. They can be contacted at http://support.roku.com/contactus. Choose the option for "Accounts and Billing." This should resolve the error you are seeing.