Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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atc98092
Community Streaming Expert

Re: Cant add disney plus To My Channels

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@Roeleveld wrote:

Again chasing this with Disney+.

Now the person (From Disney+) is claiming it is waiting for a contract between Roku and Disney+.

Roku: Is this true?


I have a problem believing Roku requires separate contracts for different regions. We know they already have a contract with Disney since it's available in other locations. My guess is that Disney person has no idea so made something up.

Dan

Roku Community Streaming Expert

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Roeleveld
Level 9

Re: Cant add disney plus To My Channels

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@atc98092 wrote:

@Roeleveld wrote:

Again chasing this with Disney+.

Now the person (From Disney+) is claiming it is waiting for a contract between Roku and Disney+.

Roku: Is this true?


I have a problem believing Roku requires separate contracts for different regions. We know they already have a contract with Disney since it's available in other locations. My guess is that Disney person has no idea so made something up.


I fully agree with you on this, which is why I would love to actually get anything from Roku that I can use to show those people. My goal is to get this resolved, not just for me, but for everyone else in this situation.

A howto/guide/whatever that shows what Disney+ needs to do to resolve this would be useful. Unfortunately, I don't have access to that part of the system, so I don't know how to do the actual fix. But I have a hard time believing it's more than just a few "tickboxes".

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atc98092
Community Streaming Expert

Re: Cant add disney plus To My Channels

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I did attempt to create a channel for Roku once, so I have seen the developer's side. Yes, it's simply a matter of checking the correct boxes for location access. Perhaps the interface has changed a bit since I was dabbling in it, but I doubt it is by much. I don't have such access any longer, so I can't grab any screenshots myself. 

Dan

Roku Community Streaming Expert

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renojim
Community Streaming Expert

Re: Cant add disney plus To My Channels

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regions.jpg

Roku Community Streaming Expert

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Remierwan
Level 7

Re: Cant add disney plus To My Channels

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Hi @RokuDanny-R,

I am based in Singapore and recently, Singapore just released Disney+ in the region. However, I am still unable to add the Disney+ apps in Roku. 

Can you please advise?

Thanks,

Remi

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atc98092
Community Streaming Expert

Re: Cant add disney plus To My Channels

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@Remierwan 

Disney+ might be available in your country, but Disney has to enable their app on Roku devices as well. It's not something that Roku can control. Only Disney can enable their channel on Roku devices for your country.

So, contact Disney and tell them they need to update their Roku app so it's available in your country. They will probably just tell you it's already available in your country, so you need to be firm with them that they have to make it available on Roku devices, and only they can do so. 

Dan

Roku Community Streaming Expert

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abbyupstairs
Level 7

Re: Cant add disney plus To My Channels

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Relatedly, I bought a Roku 2 XD on ebay and I think that the original region of the Roku was out of where Disney Plus is available.  It is available in my region, I have it as a channel on my Roku 1.  How do I reset the region of the Roku so that I can get the channel?  I already did a factory reset.

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atc98092
Community Streaming Expert

Re: Cant add disney plus To My Channels

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The Roku XD (model 2050) is 11 years old, and no longer supported by Roku. Also, Disney does not support their channel on a device that old. There's nothing you can do to make Disney load on that device. 

Dan

Roku Community Streaming Expert

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StreamerUser
Level 20

Re: Cant add disney plus To My Channels

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@abbyupstairs wrote:

Relatedly, I bought a Roku 2 XD on ebay and I think that the original region of the Roku was out of where Disney Plus is available.  It is available in my region, I have it as a channel on my Roku 1.  How do I reset the region of the Roku so that I can get the channel?  I already did a factory reset.


Though Disney+ support indicates "Roku 2" is supported, they unfortunately werent granular enough and only support the newest Roku 2 model (the 2720).

Your Roku 2 XD (3050) isnt supported:

https://help.disneyplus.com/csp?id=csp_article_content&sys_kb_id=0e228117db6bc49860f3eacb13961992

Can I use Roku to watch Disney+?

 Yes, and additionally, Disney+ supports up to 4k Ultra HD and Dolby Atmos for Roku depending on the specific capabilities of the device.

Please note: To play 4k Ultra HD and Dolby Atmos content, you’ll need to have compatible display and sound systems.

Supported Roku Devices
The latest model of the following devices are supported:

  • Roku LT (2700X)
  • Roku 1
  • Roku 2
  • Roku 3
  • Roku 4
  • Roku Express
  • Roku Express+
  • 4K Roku Premiere
  • 4K Roku Premiere+
  • 4K Roku Ultra
  • 4K Roku Ultra LT\
  • Roku Streaming Stick
  • 4K Roku Streaming Stick+
  • Roku TV
  • 4K Roku Smart Speaker

 

Non-Supported Roku Devices

  • 2400X
  • 3000X
  • 3050X
  • 3100X
  • 2450X
  • 2500X
  • 3400X
  • 3420X
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JoachimSchrader
Level 8

Re: Cant add disney plus To My Channels

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Living in Norway/Europe, just bought an roku streaming stick+ and no Disney+. I guess all the "contact Disney support" didn't work. Perhaps it's about time that Roku contacts Disney to sort this out?

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