Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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robinsonj414
Level 7

Can't add Apple TV and Peacock to older Roku device

I have an older Roku that I bought in 2013. I recently bought a streaming stick for my second home. They share the same account. I added Apple TV and Peacock on the streaming stick but they didn't carry over to my channel list on my original Roku and I can't find these channels on the original Roku. 

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6 REPLIES 6\
makaiguy
Community Streaming Expert

Re: Two Rokus but Channels Not the Same


@robinsonj414 wrote:

I have an older Roku that I bought in 2013. I recently bought a streaming stick for my second home. They share the same account. I added Apple TV and Peacock on the streaming stick but they didn't carry over to my channel list on my original Roku and I can't find these channels on the original Roku. 


Some of the newer channels were written by the channel providers to use the enhanced capabilities of more recent Roku models and can't be loaded on older less advanced models.

Apple wrote their app to be compatible with the Roku models below.
(Check your Roku model number via Settings > System > About)
List current as of September 14, 2020 - See Source link for any updates.

Source: https://support.roku.com/article/360036652634

 DEVICE NAME              MODEL NUMBER(S)
 Roku TV                  7000X, C000X, 8000X, A000X, 6000X 
 Roku Smart Soundbar      9101X
 onn™ Roku Smart Soundbar 9100X
 Roku Express             3900X, 3930X
 Roku Express+            3910X, 3931X
 Roku HD                  3932X
 Roku Streaming Stick     3600X, 3800X
 Roku Streaming Stick+    3810X, 3811X
 Roku Premiere            3920X, 4620X
 Roku Premiere+           3921X, 4630X
 Roku Ultra               4640X, 4660X, 4661X, 4670X 
 Roku Ultra LT            4662X
 Roku 2                   4205X, 4210X
 Roku 3                   4200X, 4230X

The NBC Peacock app for Roku was written by NBC to be compatible with the following Roku models
(Check your model number via Settings > System > About):
(Current as of October 27, 2020. Check the source listed below for updates.)

Roku 2 (4210X model only)
Roku 3 & 4 (model 4200X or later)
Roku Streaming Stick (model 3600X or later)
Roku Express/Express+ (model 3900X or later)
Roku Premiere/Premiere+ (model 3920X or later)
Roku Ultra/Ultra LT (model 4640X or later)
Roku TV and Smart Soundbar (model 5000X or later)

Source: https://www.peacocktv.com/help/article/what-devices-and-platforms-are-supported-by-peacock

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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iwannaknownow
Level 7

cannot get roku channel or peacock on ultra 4670x

cannot get roku channel or peacock on ultra 4670x

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renojim
Community Streaming Expert

Re: cannot get roku channel or peacock on ultra 4670x

@iwannaknownow, where are you located?  Not all channels/apps are available in all regions.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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iwannaknownow
Level 7

Re: cannot get roku channel or peacock on ultra 4670x

I screwed up by setting up the ROKU with my VPN turned on. I'm in the US, but the ROKU IP address is 192.168.4.23. I believe I need to change it. How do I change the IP address?

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StreamerUser
Level 20

Re: cannot get roku channel or peacock on ultra 4670x

@iwannaknownow 

1) Turn off your VPN.

2) Factory Reset your 4670/Unlink it from current Roku account.

3) Create new Roku account, activate 4670 with new Roku account.

4) Use Roku device/account without VPN.

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iwannaknownow
Level 7

Re: cannot get roku channel or peacock on ultra 4670x

Thanks much, I shall give that a try.

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