Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Can't activate HBO-GO channel in Roku 4

Hi!,

Several months ago I subscribed to HBO Go via Apple Store, and got it working on my iPhone, iPad and Samsung Smart TV. However, I've been unable to activate it on my Roku-4.

Whenever I try to activate, I get a message to go and type the activation code at www.hgogo.com/tvsignin:

Then, I go to my phone or PC, type the URL, and a screen asking about my tv/cable provider pops up:

 

Thing is, I don't have a cable provider. I have a HBO Go Subscription I paid via the Apple Store.

 

Any hints on how can I solve this?

best regards,

 -eduardo s.m.

 

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