Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Can't access star button menu in PBS app on Roku TV

Watching a show on the PBS app on a TCL Roku TV, I tried to turn on subtitles only to discover that the star/asterisk button just calls up the TV's settings menu with picture quality options and so forth, not the PBS app's context menu which would have subtitle controls. I can't find any other way to turn on subtitles, either. Is this a problem with the PBS app not being correctly programmed to take control of the star button, or did TCL or Roku actually decide to deprive apps of its use on Roku TV's?
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