Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
On 3 Dec 2020 (yesterday), i signed up for the Showtime offer ($4.99/month for 3 months). Last night, I added the Showtime channel on my Roku TV. When I tried to use it, it asked for a log-in ID and a password. Roku did not send me a message about needing a log-in ID/password. I went to Showtime, and they said there is no account under the email that I use for Roku.
I just looked at my Roku account purchases, and it shows Showtime in the list at the special offer price. How am I supposed to use what I paid for?
(BTW, I wanted to ask Roku Support about this, but the Chat link is disabled (yes, it's past 6am PST), and when I click the email link, it leads to a page with no content but the page header and footer.)