Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 8

Can't access Hulu on Roku TV

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My ROKU tv sep 28, 2019 and when I purchased it it gave me a list of the channels that are available. Hulu use to be an app on my tv and now it’s completely gone I can’t find it anywhere. It’s really frustrating because I literally bought I use to use Netflix and now I dokt so Hulu is my main steaming service. 

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Roku Employee
Roku Employee

Re: Channels disappeared

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@Vvp23 

Thanks for the information.

It sounds like you may have created a Roku account that isn't located in your current region. If channels in your region are not available, it may indicate that your device is linked to an account that was created in a different region where that channel may not be offered by the channel provider. You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address' reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue.

We would recommend creating a new Roku account in your region. For more information about how to create a new account, visit our Support page here: How do I create a Roku® account? Once your new account is set up, try to perform a factory reset on your device and link it to your new account. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator

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7 Replies
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Level 17

Re: Channels disappeared

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https://channelstore.roku.com/details/f76641b3d5ac45cfde74ee8361bda4bc/hulu

Are you in the US? Should work.

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Level 19

Re: Channels disappeared

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Do you have more than one Roku linked to your account.  You can check at https://my.roku.com

Any channels added/removed from one Roku will be added/removed from all Rokus linked to the same account.

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Level 8

Re: Channels disappeared

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Thank you so much I just added Hulu through my account, I will check later today if it appears on my TV. 

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Level 8

Re: Channels disappeared

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Okay so I thought it worked but it didn't, the add channel button was grey and not purple it's not letting me add it. 

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Roku Employee
Roku Employee

Re: Channels disappeared

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@Vvp23 

Thanks for the post.

As @boogernose inquired, where are you currently located?

Please be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 8

Re: Channels disappeared

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I am currently located in the US, Illinois to be specific. 

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Roku Employee
Roku Employee

Re: Channels disappeared

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@Vvp23 

Thanks for the information.

It sounds like you may have created a Roku account that isn't located in your current region. If channels in your region are not available, it may indicate that your device is linked to an account that was created in a different region where that channel may not be offered by the channel provider. You'll want to make sure that you are using an internet connection located in the correct region when creating your account. You can check your IP address' reported location by visiting www.whatismyip.com - If you see an issue, you'll need to contact your ISP to help resolve any issue.

We would recommend creating a new Roku account in your region. For more information about how to create a new account, visit our Support page here: How do I create a Roku® account? Once your new account is set up, try to perform a factory reset on your device and link it to your new account. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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