Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Can't access Apple TV app on Roku 4 | HD

On the Roku store I added the Apple TV app and its says "installed"  but it does not show up on the Roku home screen, ever after doing the "update" check in settings and restarting Roku...  Also, if I search for the Apple TV app within the Roku itself it is not found though it is listed as "installed" on the web interface for my Roku.

What's going on?

James

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Level 13

Re: Can't access Apple TV app on Roku 4 | HD

What model Roku? Disney only wrote their channel app to work on later model Roku's with enhanced capabilities beyond those of some older units.  It will only load on compatible units.

See: https://www.androidcentral.com/can-you-watch-disney-roku

Added later:  Oops, sorry, you asked about Apple TV and I answered for Disney +, but the same concept applies.  See THIS article https://appleinsider.com/articles/19/10/15/the-apple-tv-app-is-compatible-with-these-roku-set-top-bo....

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Level 7

Re: Can't access Apple TV app on Roku 4 | HD

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