Channel Issues & Questions

[EddyC]

To the community, I could use some verification help on this . . . 

I received an email from the MLB support team (customerservice@website.mlb.com) that the Roku device that I have (Roku Ultra model 4670RW) is not supported!  I'm significantly upset about this as my primary reason for having the Roku in the first place is to access my favorite team which is out of my market.

Is there anyone in community or within the Roku support team (assuming that they are monitoring the community) confirm if this is true and why that would be the case?

Here is the URL for the MLB Roku page:  https://www.mlb.com/live-stream-games/help-center/roku-requirements

[RokuDanny-R · Accepted solution]

@EddyC 

Thanks for the inquiry.

In general you'll want to contact the channel provider support directly to inquire further regarding device compatibility. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

[CraigLittleton]

I had the same issue and response from mlb.com.

I started watching the Angel game for the first two innings and it worked fine.  Left and came back at 8th inning and it said there no games to display.

[DBDukes]

Huh. That's surprising to me, but apparently that is the case.

https://www.mlb.com/live-stream-games/help-center/roku-requirements

According to that chart, they don't support the Ultra 4661 or 4670. And that's really odd, because the only difference between the 4660 (which they do list and support) and the 4661 is the headphones that came in the box; the 4660 and 4661 devices are exactly the same.

I'm not sure what's so peculiar about the 4670 for it to not make the supported list.