Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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EddyC
Level 7

Can't Use MLB App on Roku Device

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To the community, I could use some verification help on this . . . 

I received an email from the MLB support team (customerservice@website.mlb.com) that the Roku device that I have (Roku Ultra model 4670RW) is not supported!  I'm significantly upset about this as my primary reason for having the Roku in the first place is to access my favorite team which is out of my market.

Is there anyone in community or within the Roku support team (assuming that they are monitoring the community) confirm if this is true and why that would be the case?

Here is the URL for the MLB Roku page:  https://www.mlb.com/live-stream-games/help-center/roku-requirements

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RokuDanny-R
Roku Employee
Roku Employee

Re: Can't Use MLB App on Roku Device

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@EddyC 

Thanks for the inquiry.

In general you'll want to contact the channel provider support directly to inquire further regarding device compatibility. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Can't Use MLB App on Roku Device

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@EddyC 

Thanks for the inquiry.

In general you'll want to contact the channel provider support directly to inquire further regarding device compatibility. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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CraigLittleton
Level 7

Re: Can't Use MLB App on Roku Device

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I had the same issue and response from mlb.com.

I started watching the Angel game for the first two innings and it worked fine.  Left and came back at 8th inning and it said there no games to display.

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DBDukes
Community Streaming Expert

Re: Can't Use MLB App on Roku Device

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Huh. That's surprising to me, but apparently that is the case.

https://www.mlb.com/live-stream-games/help-center/roku-requirements

According to that chart, they don't support the Ultra 4661 or 4670. And that's really odd, because the only difference between the 4660 (which they do list and support) and the 4661 is the headphones that came in the box; the 4660 and 4661 devices are exactly the same.

I'm not sure what's so peculiar about the 4670 for it to not make the supported list.

DBDukes
http://www.dbdukes.com/
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee.
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