Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Re: Can’t Sign into Netflix

-Roku device model: 4200X - Roku 3
-serial number: 4124D8057754
-device ID (Not found in Settings > System > About)
-software OS/version: 9.3.0 build 4194-04
-what channel and what version/build: Netflix Version 4.2 build 98018037
-tracker ID when this issue occurs: 54-419-340

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Roku Employee
Roku Employee

Re: Can’t Sign into Netflix

@CaptainDunsel 

Thanks for the post.

Have you tried changing your password on your Netflix account to see if that resolves your issue.

For more information about that channel's authentication and functionality, you'll want to contact Netflix  support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Netflix support here: https://help.netflix.com/en/

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Re: Can’t Sign into Netflix


@RokuDanny-R wrote:

@CaptainDunsel 

Thanks for the post.

Have you tried changing your password on your Netflix account to see if that resolves your issue.

For more information about that channel's authentication and functionality, you'll want to contact Netflix  support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Netflix support here: https://help.netflix.com/en/

Thanks,
Danny


Danny,

I’m trying my best to understand—What exactly was learned from all this information you requested?

-Roku device model: 4200X - Roku 3
-serial number: 4124D8057754
-device ID (Not found in Settings > System > About)
-software OS/version: 9.3.0 build 4194-04
-what channel and what version/build: Netflix Version 4.2 build 98018037
-tracker ID when this issue occurs: 54-419-340

0 Kudos