Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Can’t Sign into Netflix

I can’t sign into my Netflix account, getting an error that my email or password are incorrect. I’m signed into Netflix on 2 other devices, reset my password, deleted the app on Roku then added it again, tried to sign in, and it still won’t work. This is not a Netflix issue clearly as it works in both of my other devices. How can I get this resolved?

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16 Replies
Roku Employee
Roku Employee

Re: Can’t Sign into Netflix

@CourtneyLML 

Thanks for the inquiry.

Please make sure that after removing the channel that you restart your device before adding the channel back again.

For more information about that channel's authentication and functionality, you'll want to contact Netflix support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Netflix support here: https://help.netflix.com/en/

Thanks,
Danny

 

Danny R.
Roku Forum Moderator
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Level 7

Re: Can’t Sign into Netflix

I cannot sign into Netflix on my Roku streaming stick+
but I can sign in on other devices 

I’ve remove the Netflix channel and reinstalled, I’ve restarted my Roku, I’ve unplugged my Roku stick from tv

nothing is working that I have done

contacted Netflix and they spent a lot of time troubleshooting and since I can connect on other devices they say I need to contact Roku for support

Roku Employee
Roku Employee

Re: Can’t Sign into Netflix

@Stefani 

Thanks for the post.

When removing the channel, make sure to restart the device before adding the channel back again.

If you are still unable to resolve the issue, we would recommend continuing to work with Netflix support if other channels are working correctly. That is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://help.netflix.com/en/

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Can’t Sign into Netflix

I wish I could downvote the mod's reply.

Re: Can’t Sign into Netflix

Anybody resolve this yet? (By means other than the mod suggested—which did not work for me)

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Roku Employee
Roku Employee

Re: Can’t Sign into Netflix

@CaptainDunsel 

Thanks for the inquiry.

Can you please provide more information about the issue you are experiencing? What Roku model device are you using? What troubleshooting steps have you done so far?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Re: Can’t Sign into Netflix

Thanks for the response, Danny.

The issue is occurring on two Roku models:

1) Roku3 4200X and

2) Roku Express 3700RW.

I have taken the steps as recommended on this forum as follows:

Delete app > turn off/unplug Roku > turn on after 5 minutes > wait 1 minute > install Netflix > shut down/unplug/start up process again > wait 1 minute > Launch Netflix app and log in.

I have also verified that both Roku systems are up-to-date. 

Note that the issue is only present on my Roku devices. All other devices, (Apple and PC, mobile and desktop) can log in to Netflix without issue. 

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Re: Can’t Sign into Netflix

Bump! Did any of that info help? I’m still unable to log in to Netflix on my two Roku systems ...but everything else works. Is this writing on the wall for Roku?!?

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Roku Employee
Roku Employee

Re: Can’t Sign into Netflix

@CaptainDunsel 

Thanks for the update.

If you are unable to resolve the issue, can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

Once we have this information we will be able to pass it along to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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