Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I can’t sign into my Netflix account, getting an error that my email or password are incorrect. I’m signed into Netflix on 2 other devices, reset my password, deleted the app on Roku then added it again, tried to sign in, and it still won’t work. This is not a Netflix issue clearly as it works in both of my other devices. How can I get this resolved?
Please make sure that after removing the channel that you restart your device before adding the channel back again.
For more information about that channel's authentication and functionality, you'll want to contact Netflix support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.
When removing the channel, make sure to restart the device before adding the channel back again.
If you are still unable to resolve the issue, we would recommend continuing to work with Netflix support if other channels are working correctly. That is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.
If you are unable to resolve the issue, can you please provide us the following information: -Roku device model -serial number -device ID -software OS/version (these can all be found in Settings > System > About) -what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
Once we have this information we will be able to pass it along to the appropriate team to investigate further.