Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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MG60
Level 7

Can't Log In To Disney+

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I purchased Disney+ thru my Roku 4 days ago and we can't log in to it. It doesn't recognize my email and wants a password, but in order to do that I have to sign up at Disney+ and then it wants payment, which I have already paid thru the Roku.

Is there a solution to this problem someone can help me with?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Can't Log In To Disney+

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@MG60

Thanks for the post.

As @earthmother1233 mentioned, for more information about that channel's authentication, you'll want to contact Disney+ support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Disney+ support here: https://help.disneyplus.com/csp
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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earthmother1233
Level 7

Re: Can't Log In To Disney+

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I had a problem like that when I got Verizon cell phone service that offered Disney+. I was already a Disney+ subscriber. I called and spoke with a tech from Disney+. They very quickly got it all straightened out for me so that I was no longer being double billed. Just call Disney+ and they'll get you going again. Good luck!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Can't Log In To Disney+

Jump to solution

@MG60

Thanks for the post.

As @earthmother1233 mentioned, for more information about that channel's authentication, you'll want to contact Disney+ support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Disney+ support here: https://help.disneyplus.com/csp
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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