Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Can't Get Hulu through Roku

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Can't get Hulu through Roku. Hulu will not allow me to put in the password that I set up. Its interface is awful and so I'm stuck. Can't get it directly through Hulu and can't get it through Roku. Sucks! Technology just gets worse and worse.

Doggie Dame
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Roku Employee
Roku Employee

Re: Can't Get Hulu through Roku

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@DoggieDam 

Thanks for the note.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

If the issue remains unresolved, I'd recommend reaching out to Hulu support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Hulu channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://help.hulu.com/s/article/how-to-contact-Hulu?language=en_US

Thanks,
Danny

Danny R.
Roku Forum Moderator

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5 Replies
Roku Employee
Roku Employee

Re: Can't Get Hulu through Roku

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@DoggieDam 

Thanks for the note.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. 

If the issue remains unresolved, I'd recommend reaching out to Hulu support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Hulu channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://help.hulu.com/s/article/how-to-contact-Hulu?language=en_US

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

Re: Can't Get Hulu through Roku

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There's no Hulu to remove. Its not even a option anymore 

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Roku Employee
Roku Employee

Re: Can't Get Hulu through Roku

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@Brianj1414 

Thanks for the post.

Can you please provide more information regarding the issue you are experiencing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Can't Get Hulu through Roku

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Danny,

i am trying to download Hulu in my Roku Premiere and Hulu didn’t show even in the channel store

please anyone help me 

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Roku Employee
Roku Employee

Re: Can't Get Hulu through Roku

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@JoseHB 

Thanks for the inquiry.

Where are you located?

Please be aware that channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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