Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Cams on TV webcam not showing on 2 devices but works on another

In the Cams on TV app there is a webcam for the town square in Dvorce, CZ.  On 2 of my devices I get 'Unable to load video at this time' but on a third device it works fine.  All are on the same network and I switched the location of the devices in the house.  The working one continued to work but the non-working does not.  The video is a live feed.  Other cams that are not updated frequently do load on all devices.  I have tried to uninstall and reinstall the app but that has not helped.  I have also updated the software.

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Roku Employee
Roku Employee

Re: Cams on TV webcam not showing on 2 devices but works on another

Hi,

Thanks for letting us know about the issue that you are experiencing.

Try removing the CamsOnTV channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the CamsOnTV channel back once more. Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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