Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

Cable Subscription Required question

I'm trying to figure this out. In the Roku channel store where it states, "CABLE OR SATELLITE SUBSCRIPTION REQUIRED". Does that mean that I must have the specific channel, say CNN in my Xfinity package in order to get CNN Go at no additional cost? I'm trying to lower my bill as much as possible. The Xfinity package I'm looking at getting does not have a few of my favorite channels,  but they are in the Channel Store. Thanks

0 Kudos
4 Replies
Highlighted
Level 7

Re: Cable Subscription Required question

I just got my Roku stick... because my Vizio TV doesn’t support the Spectrum app. Now I’m watching tv spectrum trough my Roku stick Without using the Spectrum Box... because I have spectrum account or because all channels are included free in the spectrum app  via Roku ..? 
I am asking because I want to cancel my TV account with spectrum.. 

0 Kudos
Highlighted
Roku Employee
Roku Employee

Re: Cable Subscription Required question

@Pinto 

Thanks for the inquiry.

You are able use the Spectrum channel because you have a TV subscription account through Spectrum.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Highlighted
Level 7

Re: Cable Subscription Required question

I recently subscribed to OWN and I was able to watch 1 episode of Greenleaf. The second episode is locked and it prompting me to put in a activation code and choose a provider to log in. Please advise. Thanks!

0 Kudos
Highlighted
Roku Employee
Roku Employee

Re: Cable Subscription Required question

@scampbell_16 

Thanks for the post.

Please be aware that the OWN channel requires a TV or cable subscription to view all the content on that channel.


Thanks,
Danny

Danny R.
Roku Forum Moderator