Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

CNNgo, ESPN app login issue

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We have a new firetvstick 4K. CNNgo and ESPN apps I've downloaded and installed do not allow me to log into my Comcast account. The username/email field is hardcoded and the hardcode is incorrect. Without being able to livestream these channels, the Roku stick is not usable for me. Can you help me?

Thanks, Joanne

[personal information removed]

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Roku Employee
Roku Employee

Re: CNNgo, ESPN app login issue

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@jcdbs 

Thanks for the post.

Please be aware that for Firestick questions, we would recommend reaching out to Amazon support. You can reach Amazon support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=200127470

In regards to the channels you are having issues with, we would recommend contacting  those channel's support directly for assistance with that channel's features and functionality.

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: CNNgo, ESPN app login issue

Jump to solution

@jcdbs 

Thanks for the post.

Please be aware that for Firestick questions, we would recommend reaching out to Amazon support. You can reach Amazon support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=200127470

In regards to the channels you are having issues with, we would recommend contacting  those channel's support directly for assistance with that channel's features and functionality.

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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