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mw2023
Newbie
‎07-22-2022 08:17 AM

CNN not working on Roku TV

Does regular CNN still work on Roku.  I get an error message that says, "No Network Detected, There was a problem trying to connect to your network, please try again." However, the network works just fine, and every single other app on the TV works and connects without incident. I have deleted/reinstalled/updated and unplugged/reset the TV.   Now, I also get an Error 32 message.  Any thoughts.

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2 REPLIES 2
Michelle3
Roku Guru
‎07-22-2022 08:23 AM

Re: CNN not working on Roku TV

It might be a problem with the CNN servers.

~ Jordan 

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
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RokuKarla
Retired Moderator
‎07-22-2022 10:41 AM

Re: CNN not working on Roku TV

@mw2023

Thanks for reaching out here in the Community!

Since you are only experiencing the issue on the CNN app, this is an indication that there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the CNN channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.

You can reach CNN support here 


Regards,
Karla