Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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JamesJTJ
Level 7

CNN and MSNBC news not working,

Spectrum says its a roku issue and there working on it. Seems to me someone is suppressing the Liberal news , Fox news and Spectrum news working fine.. VOTE PEOPLE...

24 Replies
davidcole1
Level 7

Re: CNN and MSNBC news not working,

That's what I thought!

Dsaye2003
Level 7

Re: CNN and MSNBC news not working,

Mine are not working either but all the other channels are. That so obvious 

tallyn3
Level 9

Re: CNN and MSNBC news not working,

It has been happening for a long time! It has just recently gotten worse. There are no work-arounds either.

How long does it take? Are they being hacked?

It is about time Roku dealt with customers upfront. I am so tired of no customer service. 

Coconut
Level 8

Re: CNN and MSNBC news not working,

The best you can do that I’ve found is send them an email by scrolling to “support”. I just did that. Says it may take up to 24 hrs due to covid... 🤷‍♀️

I guess we’ll see. 😏

Gm35_2
Level 7

Re: CNN and MSNBC news not working,

I'm not sure if I'm the only person who is having this problem but nothing on Roku Channel is working for me. I can't watch movies, channels, tv shows or anything at all. Each time it will say loading, then the entire screen would go dark immediately after.

Coconut
Level 8

Re: CNN and MSNBC news not working,

Weird thing is. I had the same problem with DirecTv last month. Tried to watch MSNBC and the screen would go black. Only MSNBC. 😡

LaraK
Level 7

Re: CNN and MSNBC news not working,

Me too! Something fishy is going on

sgilcd
Level 7

Re: CNN and MSNBC news not working,

I am also having problems with CNN and MSNBC 

djbillyd
Level 8

Re: CNN and MSNBC news not working,

I tried watching the channel live, and it was a nothing burger. I could watch yesterday's "news", but nothing LIVE.