Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

CNN GO was already activated with my Cox Cable account, yet...

I'm now getting this:

"You must sign in with your TV service provider credentials to watch live TV.  Please select a channel and follow the instructions to activate."

So I reactivated.  Got a message saying I was good to go, to watch their live feed.  But Roku still gives me the above message.  I contacted Cox and they can't do anything.

Help??

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Level 7

Re: CNN GO was already activated with my Cox Cable account, yet...

Was this ever solved? I have the same problem.

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