Channel Issues & Questions

[dwlesch51]

After watching CNN for the trial period it gives me an activation code.  When I put it in to my Roku account it tells me that it is not available in our area.  If it is not available in our area why were we able to watch it for the trial period.  The longer we have ROKU  the more I feel ROKU is a piece of junk.

[RokuDanny-R]

@dwlesch51 

Thanks for the inquiry.

For more information about that channel's functionality and authentication, you'll want to contact CNN support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach CNN support here: http://www.cnn.com/help/liveflash.html

Thanks,
Danny

[halfy659]

MASA72A

[Amanda3434]

Hey I’m trying to put cnn on roku and the Internet provider is not shown in the boxes that you gave in I got direct channel and it’s not on the list for Internet providers so I kind a need help because I would like to watch the news and keep in touch with the world do you like what’s going on can I please get some assistance on this and wondering if you guys could add direct channel to your Internet provider so then I can watch my show

[RokuDanny-R · Accepted solution]

@Amanda3434 

Thanks for the inquiry.

Please be aware that you will need a TV or cable provider in order to authenticate that channel, not an internet provider.

For more information about authenticated channels, visit our Support page here: Will I have to pay for channels?

Thanks,
Danny