Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

CNN Channel Activation codes

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After watching CNN for the trial period it gives me an activation code.  When I put it in to my Roku account it tells me that it is not available in our area.  If it is not available in our area why were we able to watch it for the trial period.  The longer we have ROKU  the more I feel ROKU is a piece of junk.

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Roku Employee
Roku Employee

Re: CNN Channel Activation codes

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@Amanda3434 

Thanks for the inquiry.

Please be aware that you will need a TV or cable provider in order to authenticate that channel, not an internet provider.

For more information about authenticated channels, visit our Support page here: Will I have to pay for channels?


Thanks,
Danny

Danny R.
Roku Forum Moderator

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Roku Employee
Roku Employee

Re: Channel Activation codes

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@dwlesch51 

Thanks for the inquiry.

For more information about that channel's functionality and authentication, you'll want to contact CNN support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach CNN support here: http://www.cnn.com/help/liveflash.html

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: CNN Channel Activation codes023wv5m

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Level 7

Re: CNN Channel Activation codes

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MASA72A

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Level 7

Re: CNN Channel Activation codes

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Hey I’m trying to put cnn on roku and the Internet provider is not shown in the boxes that you gave in I got direct channel and it’s not on the list for Internet providers so I kind a need help because I would like to watch the news and keep in touch with the world do you like what’s going on can I please get some assistance on this and wondering if you guys could add direct channel to your Internet provider so then I can watch my show

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Roku Employee
Roku Employee

Re: CNN Channel Activation codes

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@Amanda3434 

Thanks for the inquiry.

Please be aware that you will need a TV or cable provider in order to authenticate that channel, not an internet provider.

For more information about authenticated channels, visit our Support page here: Will I have to pay for channels?


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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