Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

CNN Channel Activation codes

After watching CNN for the trial period it gives me an activation code.  When I put it in to my Roku account it tells me that it is not available in our area.  If it is not available in our area why were we able to watch it for the trial period.  The longer we have ROKU  the more I feel ROKU is a piece of junk.

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Roku Employee
Roku Employee

Re: Channel Activation codes


Thanks for the inquiry.

For more information about that channel's functionality and authentication, you'll want to contact CNN support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach CNN support here:


Danny R.
Roku Forum Moderator
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