Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

CBS freezing on loading a show

I've tried several different shows, and they all freeze on the loading screen and I can't watch anything on Roku, but I can watch through the CBS app on my tablet. 

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Roku Employee
Roku Employee

Re: CBS freezing on loading a show

Hi,

Thanks for letting us know about the issue that you are experiencing.

Try removing the CBS channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the CBS channel back once more. Does this clear up the issue you are seeing?

If the issue remains unresolved, I'd recommend reaching out to [specific channel] directly to report the issue and request additional support. Many channels on the Roku platform is developed and maintained by the channel provider directly, and they'll be able to best assist. 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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