Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

CBS all access

When I try to sign into my account with CBS all access, it isn’t bringing up my actual account. I get charged by cbs every month for my account, but when I try to sign in on the roku it says I need to sign up for a subscription with my roku card, when I already have a subscription with cbs. What do I do to fix this? 

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Roku Employee
Roku Employee

Re: CBS all access


Thanks for the post.

For more information about that channel's authentication and functionality, you'll want to contact CBS All Access support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach CBS All Access support here:


Danny R.
Roku Forum Moderator
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