Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Anonymous
Not applicable

CBS all access, now Paramount plus won't activate.

Hi, I was a subscriber to CBS all access. I never needed a provider (or had a provider linked to my account). Until CBS ALLACCESS switched to paramount plus I never had problems logging-in or signing in (using my ROKU box). I was always able to log-in simply over the internet. To activate my CBS All ACCESS account via my ROKU BOX I would simply enter a code I was given. Paramount Plus won't let me enter a code without a provider.  I do not have a provider. I never had a provider. Now Paramount Plus won't let me log in to my account. Since Paramount Plus charged me a yearly subscription I would like to have access to my account. My account renewed on March 15th 2021. This means I have nearly a year left to my subscription however I have no access to Paramount Plus on my ROKU box. FYI: I tried calling  Paramount plus (using 2 phones) and was on hold for 2 hours. So from Paramount plus I would like one of 2 things: Either help me have access to my account now, without a provider or refund my money in full (& I will sign up for Paramount Plus using my Amazon Prime account.). Also emails were not answered & I couldn't get through via chat. 

3 Replies
makaiguy
Level 21

Re: CBS all access, now Paramount plus won't activate.

It's been a while since I set up Paramount+ here, with an account subscribed to directly on the paramountplus.com website, but I think I recall that the way I made it work on the Paramount+ Roku app was to attempt to play a program, and it would give me the chance to log in to an existing account or create a new subscription.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
JC14779
Level 7

Re: CBS all access, now Paramount plus won't activate.

Thank you! I was experiencing the same issue. Your solution worked for me!

makaiguy
Level 21

Re: CBS all access, now Paramount plus won't activate.

Thanks for reporting back.  Most times we don't get feedback on whether the advice we're giving is any good.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi