Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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jcgc50
Level 9

CBS News App Not Working

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As of last evening when you try to open the CBSN app it starts and shows a cookie message and when I select OK it goes back to the Roku home screen. I've never seen the cookie message before so I assume they have updated the app.

I've uninstalled and re-installed and rebooted the Roku Stick+

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Damfree1
Level 7

Re: CBS News no longer available?

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I am having a similar problem with two devices. In my case I can go to the app and it appears to start until it goes to start.

This is a CBS problem, not Roku issue. They had to close their New York studio due to the C. Virus (2 emp!oyees have it) and are disinfecting the studio today. They broadcasted the morning show from Washington. I only know this from their app which I watched from my tablet. 

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cove39
Level 7

Re: CBS News no longer available?

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Hi.  CBS News is listed in my lineup but won't load.  i've been using it for 3 years without a problem.

i tried removing it and adding it back to my lineup, doing a Roku system update, doing a CBS News update.  Nothing works.

When i try to load the channel, i get a screen telling me i have to allow cookies.  i click "ok" and it goes back to the Roku home screen.

Can anyone help?  Thanks!!

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Damfree1
Level 7

Re: CBS News no longer available?

Jump to solution

I am having a similar problem with two devices. In my case I can go to the app and it appears to start until it goes to start.

This is a CBS problem, not Roku issue. They had to close their New York studio due to the C. Virus (2 emp!oyees have it) and are disinfecting the studio today. They broadcasted the morning show from Washington. I only know this from their app which I watched from my tablet. 

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cove39
Level 7

Re: CBS News no longer available?

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a-ha!   thanks!  that explains why their website says they're broadcasting from boston!

janety
Level 7

Re: CBS News no longer available?

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I've been having the same problem - CBSN icon is there but the channel won't load. i've tried updating and it's still not loading. Now what? janet

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janety
Level 7

Re: CBS News no longer available?

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oh, thanks... 

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mrnigel
Level 7

Re: CBS News App Not Working

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I also have the same problem. So frustrating. It was the only news channel I had access to here in Canada on Roku since no other free news channels exist on Roku in Canada. Reuters dissappeared and everything else is junk.

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Rcik
Level 7

Re: CBS News no longer available?

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That makes sense except I can stream CBSN on my laptop!

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_ML
Level 7

CBS NEWS LIVE 24/7 failed Retrieving

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Hi.

My Roku keeps going back to Home screen when I click this channel. It starts Video Retrieving screen then back to Home screen.

Any advice?

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bigpolish
Level 7

Re: CBS News no longer available?

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thanks! that explains it...hope everyone is ok

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