Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

CBS All Access won't load

I can't get on to my CBS All Access channel any more.  I have changed modems so the network has a new name.  I can see all my other channels.  On CBS it starts to load and brings me to a subscription choice page.  On my computer it shows CBS All Access as current on subscription.  When I try to start a new subscription on the Roku it tells me I already have an active subscription, but it won't go anywhere except the start a subscription screen.  Frustrating!  Any suggestions?
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1 Reply
Level 10

Re: CBS All Access won't load

Remove the app. Reboot the Roku. Install the app.

When the clean install launches, you'll see the option "Already a Subscriber? Sign In"
Roku Ultra (4660)
Apple TV (5th gen), TiVo

Roku boxes from every generation.
Apple TV (2nd, 3rd, 4th gen)
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