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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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LPenley
Level 7
‎09-16-2018 02:28 PM

CBS All Access won't load

I can't get on to my CBS All Access channel any more.  I have changed modems so the network has a new name.  I can see all my other channels.  On CBS it starts to load and brings me to a subscription choice page.  On my computer it shows CBS All Access as current on subscription.  When I try to start a new subscription on the Roku it tells me I already have an active subscription, but it won't go anywhere except the start a subscription screen.  Frustrating!  Any suggestions?
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5 Replies
Basil
Level 12
‎09-16-2018 05:39 PM

Re: CBS All Access won't load

Remove the app. Reboot the Roku. Install the app.

When the clean install launches, you'll see the option "Already a Subscriber? Sign In"
Basil
https://www.basilsblog.com/
Roku Ultra (4660)
Apple TV (5th gen), TiVo

Previous:
Roku boxes from every generation.
Apple TV (2nd, 3rd, 4th gen)
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Jethrobodine79
Level 7
‎10-20-2019 07:22 AM

Re: CBS All Access won't load

I’ve removed and reinstalled the cbs app several times and I go to the already a subscriber to sign in and it says my password is bad or bad username which is not I can sign in on everything else except my Roku it’s been giving me trouble ever since the Roku updated yesterday morning
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Jethrobodine79
Level 7
‎10-20-2019 07:25 AM

Re: CBS All Access won't load

I have also tried signing in on the web with the code and it still will not sign in it won’t refresh after I put the code in
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BobPV
Level 7
‎11-25-2019 06:17 AM

Re: CBS All Access won't load

Basil, I have followed your instructions and it still does not accept my sign on and takes me to a page to sign up.  This is only on one Roku. I have 5 installed at the house. 

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FrustratedinMT
Level 7
‎12-29-2019 10:07 AM

Re: CBS All Access won't load

I’ve had the same problem. I subscribe to CBS All Access through Amazon and it works on every TV and device except the one TV that has a Roku. This has been a constant problem which, for whatever reason, is limited to CBS All Access and Roku. I tried to troubleshoot it online and with customer service and got nowhere. I’m pretty much done with Roku.

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