Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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mjonespt
Level 7

CBS All Access thru Amazon Prime "unavailable: " on Roku but plays ok on my PC

Hello I am hoping someone may have some idea on how to fix the issue I am experiencing. 

I have CBS all access via my Amazon Prime account - I can stream CBS all access through my PC  and iPad without any issues.  However, when I go to view via my Roku box the episodes appear but then state "Content Unavailable, Go Back".

I have tried signing out - signing back in with an access code, deleting the channel and re-adding the channel without any success.  

Thank in advance for any ideas on how to fix the issue, 

Mary

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4 Replies
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Roku Employee
Roku Employee

Re: CBS All Access thru Amazon Prime "unavailable: " on Roku but plays ok on my PC

@mjonespt 

Thanks for the inquiry.

Are you trying to watch CBS All Access content through the CBS channel or through the Amazon Prime channel? 

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Dmartens
Level 7

Re: CBS All Access thru Amazon Prime "unavailable: " on Roku but plays ok on my PC

I am having problems also trying to watch Survivor on CBS All Access with my Roku box. The message says "An error occurred during playback, please try again". I can watch live TV with no problem but all playback programming gives this message. This began 1/28/2020. Has a solution been found? 

 

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cdgilpin
Level 7

Re: CBS All Access thru Amazon Prime "unavailable: " on Roku but plays ok on my PC

I have never been able to get CBS access to work through Amazon Prime. Please assist.

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Chucky539w
Level 7

Re: CBS All Access thru Amazon Prime "unavailable: " on Roku but plays ok on my PC

Did you find a solution?

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