Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Reudaly
Level 7

CBS All Access issues

Tried to open CBS All Access app. It had a sign in option - but the arrows wouldn’t do anything to let us choose an option. Just sounds like there should be something happening. Anyone know how to fix this?
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3 Replies
Basil
Level 10

Re: CBS All Access issues

When I launch the app, I get three options:

  • Sign up for CBS All Access

  • Already a Subscriber? Sign In

  • Browse and Watch Clips


Which one of those are you choosing? Or are you saying the UP/DOWN arrows on the Roku remote aren't working? Do they work outside that app? I assume they do, or else I'm unclear how you'd select the app to launch.
Basil
https://www.basilsblog.com/
Roku Ultra (4660)
Apple TV (5th gen), TiVo

Previous:
Roku boxes from every generation.
Apple TV (2nd, 3rd, 4th gen)
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Meadowshire
Level 7

CBS All Access Sign in

Hi. I just activated my ROKU account. I selected CBS All Access from the list as I was setting up my account. I tried signing in with my ROKU account e-mail and password and it was denied. I am obviously missing something? Does this channel require a separate set up?  Are there additional fees?

btw- The TV I am using is a Samsung 4k with ROKU available on it. I am using what appears to be a ROKU express or express+.

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andyross
Level 11

Re: CBS All Access Sign in

CBS All Access is a subscription service from CBS. It has it's own monthly fee and login. Roku is mainly just a general platform. Some services may go through the Roku account, but most are separate.

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