Channel Issues & Questions

[Reudaly]

Tried to open CBS All Access app. It had a sign in option - but the arrows wouldn’t do anything to let us choose an option. Just sounds like there should be something happening. Anyone know how to fix this?

[Basil]

When I launch the app, I get three options:

• Sign up for CBS All Access


• Already a Subscriber? Sign In


• Browse and Watch Clips

Which one of those are you choosing? Or are you saying the UP/DOWN arrows on the Roku remote aren't working? Do they work outside that app? I assume they do, or else I'm unclear how you'd select the app to launch.

[Meadowshire]

Hi. I just activated my ROKU account. I selected CBS All Access from the list as I was setting up my account. I tried signing in with my ROKU account e-mail and password and it was denied. I am obviously missing something? Does this channel require a separate set up?  Are there additional fees?

btw- The TV I am using is a Samsung 4k with ROKU available on it. I am using what appears to be a ROKU express or express+.

[andyross]

CBS All Access is a subscription service from CBS. It has it's own monthly fee and login. Roku is mainly just a general platform. Some services may go through the Roku account, but most are separate.