Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

CBS All Access issues

Tried to open CBS All Access app. It had a sign in option - but the arrows wouldn’t do anything to let us choose an option. Just sounds like there should be something happening. Anyone know how to fix this?
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3 Replies
Level 12

Re: CBS All Access issues

When I launch the app, I get three options:

  • Sign up for CBS All Access

  • Already a Subscriber? Sign In

  • Browse and Watch Clips

Which one of those are you choosing? Or are you saying the UP/DOWN arrows on the Roku remote aren't working? Do they work outside that app? I assume they do, or else I'm unclear how you'd select the app to launch.
Roku Ultra (4660)
Apple TV (5th gen), TiVo

Roku boxes from every generation.
Apple TV (2nd, 3rd, 4th gen)
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Level 7

CBS All Access Sign in

Hi. I just activated my ROKU account. I selected CBS All Access from the list as I was setting up my account. I tried signing in with my ROKU account e-mail and password and it was denied. I am obviously missing something? Does this channel require a separate set up?  Are there additional fees?

btw- The TV I am using is a Samsung 4k with ROKU available on it. I am using what appears to be a ROKU express or express+.

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Level 15

Re: CBS All Access Sign in

CBS All Access is a subscription service from CBS. It has it's own monthly fee and login. Roku is mainly just a general platform. Some services may go through the Roku account, but most are separate.

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