Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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andyross
Level 10

CBS All Access audio

I just started using the CBS All Access app on my Roku4. The audio is only 2.0. I tried both Star Trek: Discovery and Bob Hearts Abishola. Is this normal for this channel? Netflix and others are typically Dolby+ 5.1.

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3 Replies
Roku Employee
Roku Employee

Re: CBS All Access audio

Hi,

Thanks for letting us know about the issue that you are experiencing.

For more information about that channel's features and functionality, you'll want to contact CBS All Access support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach CBS All Access support here: https://cbsi.secure.force.com/CBSi/knowledgehome?referer=cbs.com/aa

Thanks,
Danny

Danny R.
Roku Forum Moderator
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andyross
Level 10

Re: CBS All Access audio

My question was more of a check against other users to see if it's an issue with my particular setup, all Roku's, or common to all CBS All Access users.

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andyross
Level 10

Re: CBS All Access audio

I figured out that if you hit the * key while playing, you can change the audio track to DD+.
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