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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 15

CBS All Access audio

I just started using the CBS All Access app on my Roku4. The audio is only 2.0. I tried both Star Trek: Discovery and Bob Hearts Abishola. Is this normal for this channel? Netflix and others are typically Dolby+ 5.1.

18 Replies
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Roku Employee
Roku Employee

Re: CBS All Access audio

Hi,

Thanks for letting us know about the issue that you are experiencing.

For more information about that channel's features and functionality, you'll want to contact CBS All Access support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach CBS All Access support here: https://cbsi.secure.force.com/CBSi/knowledgehome?referer=cbs.com/aa

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 15

Re: CBS All Access audio

My question was more of a check against other users to see if it's an issue with my particular setup, all Roku's, or common to all CBS All Access users.

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Level 15

Re: CBS All Access audio

I figured out that if you hit the * key while playing, you can change the audio track to DD+.
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Level 15

Re: CBS All Access audio

I am now on season 2 of "Star Trek: Discovery", and it still defaults to "English", but it is now DD+ 5.1 instead of DD 2.0. (It's also 2.35:1 instead of 1.85:1.) Seems to be how an episode or series is configured by CBSAA. I did try another episode of "Bob Hearts Abishola", and that still defaulted to DD 2.0.

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Level 7

Re: CBS All Access audio

Opened the original Star Trek remastered series and had 5.1 surround on All Access, after doing so I had 5.1 audio on all shows. Tried it again and it didn't work. Seems to be something in the software keeping the 5.1 audio from opening. I dunno, but frustrating to say the least!

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Level 7

Re: CBS All Access audio

THANK YOU!!!  I was disappointed I was only getting stereo audio instead of 5.1, especially since I seem to remember getting 5.1 audio previously.  For whatever reason, the CBS All Access app on my Roku 4 was defaulting to Dolby Digital Stereo.  By hitting the * button on the remote, I was able to change the audio setting to Dolby Digital Surround (5.1), which did the trick!

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Level 15

Re: CBS All Access audio

It's still hit-or-miss which audio track it will use. I still need to  manually change the audio on Star Trek: Picard.

I do notice there was an app update recently. The timebar when you hit play/pause is no longer the generic Roku one.

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Level 7

Re: CBS All Access audio

I noticed the same issue when I found no sound coming out of my center channel speaker while watching Picard on CBS All Access app on my TCL 65R625 TV. 

When I hit the * button on my remote the audio settings are grayed out and unchangeable. They simply say normal.

For now I will have use the CBS All Access app on my Apple TV 4K until this bug is worked out.

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Level 7

Re: CBS All Access audio

Outstanding. I discovered that by hitting the * button and changing the Volume Mode to OFF, this fixed my problem where my Roku Premiere was only sending 2.0 PCM to my Onkyo receiver (TX-SR393). Now it’s sending DTS 5.1, etc as expected. 

 

Thank you for posting your similar problem’s solution, because you made my night.