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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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mttpryr
Level 7

CBS All Access Crashes 2021

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CBS All Access app will load, and allow searching for shows, will allow navigating through menus.  App crashes and goes back to Roku Home Screen when whenever trying to start a show.  It will crash when trying to initiate live stream, it will crash when trying to initiate an on demand show.

Have tried to uninstall app, restart device, reinstall, re-sign-in to cable provider.

Not an internet/service provider issue, works on all other streaming devices.

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RokuDanny-R
Roku Employee
Roku Employee

Re: CBS All Access Crashes 2021

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@mttpryr 

Thanks for the post.

Have you tried contact the channel provider to see what troubleshooting steps they can offer? Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach CBS All Access support here: https://help.cbs.com/s/

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: CBS All Access Crashes 2021

Jump to solution

@mttpryr 

Thanks for the post.

Have you tried contact the channel provider to see what troubleshooting steps they can offer? Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach CBS All Access support here: https://help.cbs.com/s/

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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