Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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CBS All Access App Crashes

CBS All Access app crashes when it loads a new set of commercials.
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3 Replies
DBDukes
Level 9

Re: CBS All Access App Crashes

"Bobby From BUF" wrote:
CBS All Access app crashes when it loads a new set of commercials.

I'm gonna assume when you're watching live content? Or VOD content also?
DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Premiere+ (3921)
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Re: CBS All Access App Crashes

I was watching Big Bang Theory on demand.
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DBDukes
Level 9

Re: CBS All Access App Crashes

"Bobby From BUF" wrote:
I was watching Big Bang Theory on demand.

I just started playing the latest episode of The Big Bang Theory and it played through the first set of commercials without issue.

The reason for my earlier question was that many live TV streams will crash at commercials, indicating that some commercials are problematic.

Now that I'm able to play the same show you're playing, and I'm having no issues, that points to something about the commercials you were fed. Who knows? It could be any one of them.

Now, you haven't said what Roku device, or what firmware you're running, nor the version of CBS All Access. That might be helpful in running down the issue.

EDIT: I left the episode playing. At about what I would assume was the last commercial break, it crashed. So, yeah, some ads seem to be causing issues. But not all ads.
DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Premiere+ (3921)
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