Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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KoKoGee
Level 7

CBS Access is now Paramount plus but its not available.

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CBS Access is now Paramount+.  Its been advertised for over a month yet it still isn't available to watch through the ROKU streaming channels.  I had a similar issue with the Peacock streaming channel when it went live.  Please investigate and let me know what is going on.  Thanks 

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RokuDanny-R
Roku Employee
Roku Employee

Re: CBS Access is now Paramount plus but its not available.

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Hi everyone,

Thanks for the posts.

If you already subscribe to CBS All Access, the channel will be updated automatically to Paramount+. To get access to the new channel now, you can check for a system update from Paramount+ by navigating to Home > Settings > System > System Update > Check Now.

Your player will need to support Roku OS 9.4 to see the new channel.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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MAXIMUSBACARDI
Level 7

Re: CBS Access is now Paramount plus but its not available.

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hello, i just had this issue. one.  i had to go to search streaming service on roku. enter paramount.. 2. i had to download the paramont service. 3 i had to go into roku settings and under systems..went into system update. that allowed the new paramount plus to replace my old cbs all access and changed it into paramont plus...good luck

MartinF
Level 7

Re: CBS Access is now Paramount plus but its not available.

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My CBS All Access automatically changed to Paramount+ but I cannot watch.

If I click "Sign up", it says I already have an account.  If I click "Sign In", it says I need to create an account.  If I click "Lost Password", I never get an email.

Anyone else having this problem, or know how to fix it?

SB22
Level 7

Re: CBS Access is now Paramount plus but its not available.

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Exactly what I'm going through, pretty frustrating....going to cancel if it doesn't "fix" soon.

Rick0725
Level 7

Re: CBS Access is now Paramount plus but its not available.

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Same frustration. you need to update the app. go to system/updates. 

jkoerner7777
Level 8

Re: CBS Access is now Paramount plus but its not available.

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My Roku system updates automatically every day, so updating the system itself did not help.  But what worked for me was to go to Add a Channel, then search on CBS All Access.  Paramount+ is not available in the search.  But if you search on CBS All Access and select that, the channel tile that shows up is Paramount+.  I added that channel then signed in with my existing account and it worked perfectly!

YuyuC
Level 7

Re: CBS Access is now Paramount plus but its not available.

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Thanks for this tip.  When I did this it opened Paramount +, but still gives an error message:

"uh-oh.  An error has occurred, but we're working on fixing it.  We'll be up and streaming again shortly."   

Were you able to actually get in to Paramount +?????

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jkoerner7777
Level 8

Re: CBS Access is now Paramount plus but its not available.

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I was able to get to Paramount+.  I had to sign in again and that was successful.  This would have been maybe around 8:00 AM CST.

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Llong10
Level 7

Re: CBS Access is now Paramount plus but its not available.

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I did this and it worked. However it looks the same as cbs. I thought there would be new shoes and such like on the paramount channel

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JerryZ61
Level 8

Re: CBS Access is now Paramount plus but its not available.

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I am having a similar issue. It wants me to sign in, it says wrong password, hit the link to recover password but I don’t get the email link. I am paying for a service I can’t use. Some one from rogue please help.