Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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rturner6095
Level 7

CBS ALL ACCESS - Due to licensing restrictions, video is not available outside your country

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Has anyone ran into this area with CBS ALL ACCESS. I'm trying to play this from my Roku Device thru my roku account and this is the error message I get.  I live in Michigan I'm not outside of the country.  The strange things is if I log into CBS ALL ACCESS from my phone it play fine and i can cast it to my TV (which I shouldn't have to do) because I have Roku.  Any thoughts.  

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RokuDanny-R
Roku Employee
Roku Employee

Re: CBS ALL ACCESS - Due to licensing restrictions, video is not available outside your country

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Hi everyone,

Thanks for the posts.

For more information about that channel's features and functionality, you'll want to contact CBS All Access support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach CBS All Access support here: https://help.cbs.com/s/

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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6 REPLIES 6\
markisumba
Level 7

Re: CBS ALL ACCESS - Due to licensing restrictions, video is not available outside your country

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Yes, i did today, I don't know what to do.

Mycoled3
Level 7

Re: CBS ALL ACCESS - Due to licensing restrictions, video is not available outside your country

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I’m having the issue now and it worked fine last night. Does anyone know how to fix this?

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Kieffer05
Level 7

Re: CBS ALL ACCESS - Due to licensing restrictions, video is not available outside your country

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Same things happening to me now! If anyone knows how to fix pleas help. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: CBS ALL ACCESS - Due to licensing restrictions, video is not available outside your country

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Hi everyone,

Thanks for the posts.

For more information about that channel's features and functionality, you'll want to contact CBS All Access support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach CBS All Access support here: https://help.cbs.com/s/

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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CityguyUSA
Level 8

Re: CBS ALL ACCESS - Due to licensing restrictions, video is not available outside your country

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Roku has horrible customer service.

Logout of CBSAllAccess and go in again.  I found it solved my problem.

Mycoled3
Level 7

Re: CBS ALL ACCESS - Due to licensing restrictions, video is not available outside your country

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Yeah, that seems to be the only fix. Thanks 🙂

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