Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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MPCS
Level 7

Buggy/faulty Pluto interface

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Pluto TV has a very buggy and slow interface. On all 3 of our Roku devices this has been noticed. My friend who has a Roku has the same issue with Pluto TV's interface. I will be watching a movie or TV show and it will go back to the menu. The selection between shows has a lot of latency. I have pressed the update option for Pluto and this has not fixed this issue. Pluto also doe snot respond on their social media pages. This really needs to be resolved or of Pluto cannot resolve this then Pluto TV needs to be removed from Roku.  

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2 Solutions

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RokuDanny-R
Roku Employee
Roku Employee

Re: Buggy/faulty Pluto interface

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@MPCS

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Pluto TV support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Pluto TV support here: https://support.pluto.tv/hc/en-us
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Strega
Level 17

Re: Buggy/faulty Pluto interface

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Even if they don't respond, they might read them, and they might act on (some of) what they read.  If they bug you too much, see @DBDukes' solution.

View solution in original post

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5 REPLIES 5\
andyross
Level 16

Re: Buggy/faulty Pluto interface

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Roku won't remove a buggy channel. They will only remove a channel if there is a legal issue.

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DBDukes
Community Streaming Expert

Re: Buggy/faulty Pluto interface

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@MPCS 

To remove Pluto TV from your Roku, highlight the app with the remote, press the Options (asterisk) button. Select Remove.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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RokuDanny-R
Roku Employee
Roku Employee

Re: Buggy/faulty Pluto interface

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@MPCS

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact Pluto TV support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Pluto TV support here: https://support.pluto.tv/hc/en-us
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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MPCS
Level 7

Re: Buggy/faulty Pluto interface

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I have tried that avenue in the past. They do not respond. 

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Strega
Level 17

Re: Buggy/faulty Pluto interface

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Even if they don't respond, they might read them, and they might act on (some of) what they read.  If they bug you too much, see @DBDukes' solution.

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